Maintenance (SM)

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The SM Specialist Trusted by 150+ Companies

Keeping Business Systems Running

System failures translate directly into business losses.
GowIT is an SM specialist that takes full responsibility for keeping your system running stably long after launch, through fast incident response and continuous improvement.

Service Overview

An IT Service That Keeps Your Running Systems Stable

GowIT's SM service is an IT system operations management service built around your live system environment, providing ongoing maintenance, fast incident response, feature improvements, and stable operational support.

SI and SM together form an enterprise IT service that builds the system you need within a reasonable cost and timeline, and supports stable operation and improvement long after launch.

For Whom

Which Companies Need SM?

Four situations that call for SM support — which one sounds like your company?

Companies That Need a Stable Operating System After Launch

A system isn't finished once it's built — stable operation matters just as much.

Companies Short on In-House IT Staff

Companies that need to ease the burden on internal staff with stable, outsourced operational support.

Companies That Need Ongoing Feature Improvements

Companies whose frequently changing business processes need to be reflected in the system.

Companies with Systems Scattered Across Multiple Vendors

Companies that need integrated operations management across systems spread over multiple vendors and developers.

What Is GowIT's SM?

GowIT Protects Your Systems in Operation

Operations Capability That Owns Everything from Day-to-Day Management to Incident Response and Improvement

An IT system operations management service that takes full ownership of incident response, maintenance, and feature improvement — all while keeping your existing system environment intact

Around-the-Clock Response for Business Continuity

Not limited to standard business hours — through mutual agreement with the client, we provide technical support around the clock, including nights and holidays. We deliver uninterrupted service exactly when it matters most for your business.

24/7 Response Night & Holiday Support Agreement-Based Operations

Proactive Failure Prevention and System Enhancement

Beyond simple bug fixes, we prevent failures through proactive inspection, improve system features, and manage integrated services holistically. We continuously optimize system architecture and raise technical quality to match your evolving business environment.

Proactive Inspection Architecture Optimization Integrated Service Management

Operational Transparency with Monthly Reporting

Every step from ticket intake to resolution is logged and tracked. Monthly operations reports share system status and resolution history, supporting efficient, data-driven operational decisions.

History Tracking Monthly Reports Data-Driven Operations

Licensing Compliance and Stable Maintenance Management

We systematically manage software licensing to prevent legal risk in advance and create a secure operating environment. We also continuously track remaining contracted hours to maintain an uninterrupted maintenance partnership.

License Management Legal Risk Prevention Contract Balance Tracking

Service Structure

Here's How GowIT Solves It

We Consider Build and Operations Together, Not Separately

Instead of finishing at SI delivery, we take an approach that accounts for post-launch operations and maintenance from the start.
This allows more flexible responses to the fixes and enhancements that come up once the system is in real-world use.

IT System Build

Requirements analysis, design, development, deployment

System Operations Management (SM)

Incident response, maintenance, stable operational support

Continuous Improvement

Feature enhancement, architecture improvement

A Service Structure That Owns the Full Lifecycle After SI Delivery

SLA for Uninterrupted System Operation

Clear SLAs by Incident Severity

System incidents are classified into 4 severity levels.

SEV1 (Critical)

Major impact on all services
Failure of the entire system or core functions
Serious impact on business continuity.

Initial Response (RPT)

15 min

Full Recovery (RST)

4 hrs

Internal L2 Recovery

1 hr

Internal L3 Recovery

3 hrs

Target

100%

SEV2 (High)

Major impact on key functions
Partial service outage or degraded performance
Serious impact on business processes.

Initial Response (RPT)

1 hr

Full Recovery (RST)

24 hrs

Internal L2 Recovery

6 hrs

Internal L3 Recovery

18 hrs

Target

90%

SEV3 (Medium)

Limited business impact
Abnormal performance or a potential issue
User impact present, but business continuity maintained.

Initial Response (RPT)

4 hrs

Full Recovery (RST)

5 days

Internal L2 Recovery

1 day

Internal L3 Recovery

4 days

Target

90%

SEV4 (Low)

Minimal business impact
User impact present, but business continuity maintained
Abnormal performance or a potential issue.

Initial Response (RPT)

8 hrs

Full Recovery (RST)

15 days

Internal L2 Recovery

4 days

Internal L3 Recovery

11 days

Target

80%

Why GowIT

A Strategic Partnership for Business Continuity

Not a short-term contract, but an operating partner that grows alongside your evolving IT environment.

Seamless Integration

"Building a Seamless, Integrated Ecosystem"

Many companies struggle with a chronic problem: the SI vendor and the SM vendor are different, driving up communication costs and slowing incident response.

GowIT treats SI and SM not as separate stages, but as one organic ecosystem.

Differentiator
GowIT doesn't walk away after SI — we design systems with operations in mind from the start. This deep system understanding dramatically speeds up root-cause diagnosis when incidents occur, resulting in shorter MTTR.

Agile Resource Management

"Customer-Centered, Flexible Resource Optimization"

Typical SM services are locked into rigid contract terms and schedules, making it hard to adapt to a changing business environment.

GowIT's SM is a flexible response system built to maximize cost efficiency.

Differentiator
Rather than simply stationing staff on-site, we flexibly scale operational services to match your actual workload and priorities, maximizing your IT ROI.

Tech Hybrid + Domain Expertise

"Combining Versatile Tech Stacks with Domain Expertise"

SM providers locked into a single technology hit limits when it's time to upgrade a system.

GowIT is proficient in both Java and .NET, with references across industries including KPMG, Deloitte, and JTI.

Differentiator
Beyond routine operations, we offer "consulting-grade SM" — proactively proposing forward-looking upgrades such as enterprise integration or cloud migration, even during the operations phase.

경쟁사 대비 기술적 우위 요소

.NET, JAVA 기반의
폭넓은 기술 대응력

고객의 기존 IT 환경에 맞춰 기술 선택의 폭을 넓혀줍니다.

고우아이티는 특정 단일 기술에 한정되지 않고, .NET과 JAVA 등 다양한 기술 기반으로 시스템을 설계·개발할 수 있습니다.

다양한 산업 분야 레퍼런스
기반의 적용 경험

여러 산업 분야에서 축적한 경험은 단순 개발 역량과 다릅니다.

고우아이티는 기술만이 아니라 업무 흐름과 산업별 요구 특성을 반영한 구축 방식을 제안할 수 있다는 점에서 차별성이 있습니다.

연동과 확장을 고려한
실무형 개발 접근

기업 시스템은 단독으로 운영되기보다 기존 시스템과 연결되는 경우가 많습니다.

고우아이티는 신규 구축뿐 아니라 기존 시스템 연동, 점진적 확장, 운영 안정성 확보까지 고려한 실무형 개발이 가능합니다.

Case Studies

Key Features/Achievements

Project Management System

FAQ

Frequently Asked Questions

SM is a service that continuously supports operations management, incident response, maintenance, and improvement to keep a built system running stably.

Response times follow our SLA (see table above). For critical incidents, minimizing business disruption is always the top priority.

Yes. Necessary feature modifications, refinements, and small-scale development driven by business changes can all be supported within the scope of SM.

Yes. SM is designed to fill gaps in or ease the burden on internal IT staff, with external specialists supporting overall operations.

If SI is the stage of building the system, SM is the stage of operating and improving it stably afterward.

Talk to an SM Expert

Tell us about your requirements, and we'll recommend the right approach.

Request a Consultation →

Maintenance (SM)

The SM Specialist Trusted by 150+ Companies

Keeping Business Systems Running

Service Overview

An IT Service That Keeps Your Running Systems Stable

For Whom

Which Companies Need SM?

What Is GowIT's SM?

GowIT Protects Your Systems in Operation

Operations Capability That Owns Everything from Day-to-Day Management to Incident Response and Improvement

Service Structure

Here's How GowIT Solves It

We Consider Build and Operations Together, Not Separately

A Service Structure That Owns the Full Lifecycle After SI Delivery

SLA for Uninterrupted System Operation

Clear SLAs by Incident Severity

SEV1 (Critical)

SEV2 (High)

SEV3 (Medium)

SEV4 (Low)

Why GowIT

A Strategic Partnership for Business Continuity

"Building a Seamless, Integrated Ecosystem"

"Customer-Centered, Flexible Resource Optimization"

"Combining Versatile Tech Stacks with Domain Expertise"

경쟁사 대비 기술적 우위 요소

.NET, JAVA 기반의 폭넓은 기술 대응력

다양한 산업 분야 레퍼런스 기반의 적용 경험

연동과 확장을 고려한 실무형 개발 접근

Case Studies

Featured Client Case Studies

Deloitte

KPMG

Korean Film Archive (KOFA)

JTI

Novelis

CINOS

IPWIN

KES (LIMS)

Hyundai WIA (PMS)

FAQ

Frequently Asked Questions

Q01. What role does the SM service play?

Q02. How quickly do you respond when an incident occurs?

Q03. Can features be changed or newly developed while the system is in operation?

Q04. Can we use the SM service even without in-house IT staff?

Q05. How is SM different from SI?

Talk to an SM Expert

.NET, JAVA 기반의
폭넓은 기술 대응력

다양한 산업 분야 레퍼런스
기반의 적용 경험

연동과 확장을 고려한
실무형 개발 접근